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Recruitment

Job Opportunities in the Conference and Events Industry

See below for the latest job opportunities in Bristol and the South West.

Reservations Agent - Thistle Bristol

39 hours/5 day week
Mon - Fri, 8 hour shifts between 8am and 8pm
Salary approx. £12k

Reporting to the Reservations Manager duties will include:
- Process all reservations for accommodation via telephone, email, fax or post
- Ensure all enquiries are dealt with immediately and confirmations sent same day
- Ensure all bookings are tracked using correct agent and company details
- Ensure all provisional bookings are confirmed within 24 hours and chase any outstanding back up information
- Have a thorough understanding of all the room rates
- Be fully conversant with all the hotel facilities, services and special promotions offered
- Maximise opportunities and upsell at every opportunity to increase revenue by promoting all the services that the hotel offers
- Order flowers etc for special packages
- Process all no show charges
- Purchase advance purchase deposits
- Ensure all paperwork for each reservation is completed daily
- Communicate customer requirements to other hotel departments

Previous reservations experience preferred and knowledge of Fidelio PMS a definite advantage along with an understanding of the local area.

CV Applications to:

Nadine Lee
Revenue Manager

Tel: 0117 929 1645
Fax: 0117 922 7619
Email: Nadine.lee@thistle.co.uk
Post: Thistle Hotel Bristol, Broad Street, Bristol, BS1 2EL
Web: http://www.thistlehotels.com/bristol

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