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online booking terms and conditions

1. Formation of the Contract

1.1. Completion and submission of a booking form constitutes an offer by you to reserve the accommodation specified in the form. Destination Bristol acts as agent for the accommodation providers and the booking will be binding upon you and the accommodation provider when Destination Bristol issues an acceptance form on behalf of the accommodation provider.

2. Payment

2.1. The total price of the accommodation and the method of payment will be stated in the booking form.

2.2. You are required to provide details of your debit or credit card when submitting the booking form and by doing so you authorise the accommodation provider or Destination Bristol on its behalf to deduct any sums due and payable by you in relation to the booking from that card.

2.3. Destination Bristol will deduct a payment equal to 10% of the total accommodation price from your debit or credit card upon issuing the acceptance form.

2.4. You must pay the total accommodation price (less the 10% already paid) to the accommodation provider on or before the date you depart from the accommodation.

3. Cancellation

3.1. If you cancel the booking, the following sums will be forfeited or, as the case may be, become due and payable immediately by you as compensation to the accommodation provider:-

Date of Accommodation provider's Receipt of Notice (prior to start of period for which accommodation booked) Sum Forfeited/Payable
(as percentage of total accommodation price)
Less than 24 hours 100%
1-14 days 50%
15 days + 10%

3.2. If the accommodation provider is forced to cancel the booking for reasons outside of its control it will give you as much notice of the cancellation as is reasonably possible and it will reimburse any sums already paid by you in respect of the accommodation, but it will not have any further responsibility to you in respect of the cancellation.

3.3. If you do not cancel the booking but fail to arrive at the accommodation for the whole or any part of the period booked with the accommodation provider you will still be charged the total accommodation price.

4. The Accommodation

4.1. You will have access to the accommodation from a time agreed with the accommodation supplier on the date of arrival and must vacate by as instructed by the accommodation supplier on the date of departure.

4.2. If you fail to vacate all or part of the accommodation premises by the requisite time the accommodation provider may make a charge for a further night's stay which shall be due and payable immediately by you. For the avoidance of doubt, failure to vacate includes any persons staying in your party remaining in the accommodation premises and you and/or they leaving goods and/or personal property in the accommodation premises (except by prior arrangement).

4.3. Destination Bristol maintains descriptions of the accommodation on its website based on the information provided by the accommodation providers. This information is designed to give you a guide to the accommodation only. If you have any particular requirements you should check directly with the accommodation provider before booking.

4.4. All accommodation providers will have specific rules and regulations that apply to guests staying in their accommodation. It is not possible to list all these on Destination Bristol website and for further details you should check directly with the accommodation provider before booking.

5. Disclosure to Third Parties

5.1. In order to facilitate formation and performance of contracts, Destination Bristol will pass your details to the accommodation provider.

6. English Law

6.1. The contract will be governed by English Law.